:root {
  --bg: #f5f5f3; --surface: #ffffff; --surface-2: #f0f0ed; --line: #e3e2de; --line-strong: #cfcdc7;
  --ink: #17181b; --ink-2: #4a4c52; --ink-3: #7a7c82;
  --accent: #e85d0c; --accent-ink: #ffffff; --accent-soft: #fdeee4; --focus: #2f6fe4;
  --good: #1f7a4d; --good-soft: #e3f3ea; --warn: #9a6a00; --warn-soft: #fbf1d9; --bad: #b4321f; --bad-soft: #fbe6e2; --info: #2b5cb8; --info-soft: #e5edfb;
  --bar: #e85d0c;
  --radius: 12px; --shadow: 0 1px 2px rgba(0,0,0,.05), 0 4px 16px rgba(0,0,0,.05);
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #111214; --surface: #1a1b1f; --surface-2: #222328; --line: #2c2e33; --line-strong: #3a3c42;
    --ink: #ececea; --ink-2: #b4b5b9; --ink-3: #85878d;
    --accent: #ff7a2e; --accent-ink: #17181b; --accent-soft: #3a2316; --focus: #6d9bff;
    --good: #5cc98f; --good-soft: #17301f; --warn: #e5b54a; --warn-soft: #33290f; --bad: #f07a66; --bad-soft: #3a1c17; --info: #85a9ff; --info-soft: #1b2440;
    --bar: #ff7a2e; --shadow: 0 1px 2px rgba(0,0,0,.4);
    color-scheme: dark;
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: var(--bg); color: var(--ink); font: 15px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: var(--accent); }
:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }
.boot { padding: 40px; text-align: center; color: var(--ink-3); }

/* Barra superiore */
.top { position: sticky; top: 0; z-index: 20; background: var(--surface); border-bottom: 1px solid var(--line); }
.top-in { max-width: 1280px; margin: 0 auto; display: flex; align-items: center; gap: 16px; padding: 10px 16px; }
.brand { display: flex; align-items: center; gap: 10px; font-weight: 650; letter-spacing: -.01em; white-space: nowrap; }
.brand img { width: 28px; height: 28px; }
.brand small { display: block; font-weight: 500; color: var(--ink-3); font-size: 11px; letter-spacing: .04em; text-transform: uppercase; }
.nav { display: flex; gap: 4px; margin-left: 8px; }
.nav a { padding: 7px 12px; border-radius: 8px; color: var(--ink-2); text-decoration: none; font-weight: 550; }
.nav a.on { background: var(--accent-soft); color: var(--accent); }
.who { margin-left: auto; display: flex; align-items: center; gap: 10px; color: var(--ink-2); font-size: 13px; }
.who img { width: 28px; height: 28px; border-radius: 50%; }
.who .role { font-size: 11px; color: var(--ink-3); }

main { max-width: 1280px; margin: 0 auto; padding: 16px; }
h1 { font-size: 22px; margin: 4px 0 14px; letter-spacing: -.02em; }
h2 { font-size: 16px; margin: 0 0 10px; }
.muted { color: var(--ink-3); }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.spacer { flex: 1; }

/* Controlli */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border: 1px solid var(--line-strong); background: var(--surface); padding: 8px 14px; border-radius: 9px; cursor: pointer; font-weight: 550; text-decoration: none; color: var(--ink); min-height: 38px; }
.btn:hover { border-color: var(--ink-3); }
.btn.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.btn.ghost { border-color: transparent; background: transparent; }
.btn.small { padding: 4px 10px; min-height: 30px; font-size: 13px; }
.btn.danger { color: var(--bad); }
.btn:disabled { opacity: .5; cursor: default; }
input[type=text], input[type=search], input[type=email], input[type=tel], input[type=date], input[type=datetime-local], input[type=number], select, textarea {
  background: var(--surface); border: 1px solid var(--line-strong); border-radius: 9px; padding: 8px 10px; min-height: 38px; width: 100%;
}
textarea { min-height: 80px; resize: vertical; }
label.f { display: grid; gap: 4px; font-size: 13px; color: var(--ink-2); font-weight: 550; }
label.f .hint { font-weight: 400; color: var(--ink-3); font-size: 12px; }
label.chk { display: inline-flex; gap: 8px; align-items: center; font-size: 14px; cursor: pointer; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
@media (max-width: 720px) { .grid2, .grid3 { grid-template-columns: 1fr; } }

.filters { display: grid; grid-template-columns: minmax(160px, 220px) minmax(160px, 220px) 1fr auto; gap: 10px; margin-bottom: 12px; }
@media (max-width: 820px) { .filters { grid-template-columns: 1fr 1fr; } .filters .q { grid-column: 1 / -1; } }

.tabs { display: flex; gap: 6px; overflow-x: auto; padding-bottom: 4px; margin-bottom: 12px; scrollbar-width: none; }
.tab { border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 6px 14px; cursor: pointer; white-space: nowrap; font-weight: 550; color: var(--ink-2); }
.tab b { font-variant-numeric: tabular-nums; margin-left: 4px; color: var(--ink-3); font-weight: 600; }
.tab.on { background: var(--ink); color: var(--surface); border-color: var(--ink); }
.tab.on b { color: inherit; opacity: .75; }

/* Lista lead */
.list { display: grid; gap: 8px; }
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 14px; display: grid; grid-template-columns: 1fr auto; gap: 6px 12px; cursor: pointer; }
.card:hover { border-color: var(--line-strong); box-shadow: var(--shadow); }
.card .name { font-weight: 650; font-size: 16px; }
.card .meta { color: var(--ink-3); font-size: 13px; display: flex; flex-wrap: wrap; gap: 4px 10px; }
.card .acts { display: flex; gap: 6px; align-items: start; }
.card .tags { grid-column: 1 / -1; display: flex; gap: 6px; flex-wrap: wrap; }
.iconbtn { width: 40px; height: 40px; border-radius: 10px; border: 1px solid var(--line-strong); background: var(--surface); display: inline-grid; place-items: center; color: var(--ink); text-decoration: none; }
.iconbtn.call { background: var(--good); border-color: var(--good); color: #fff; }
.iconbtn svg { width: 18px; height: 18px; }
.empty { text-align: center; padding: 48px 16px; color: var(--ink-3); background: var(--surface); border: 1px dashed var(--line-strong); border-radius: var(--radius); }

.badge { display: inline-flex; align-items: center; gap: 5px; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--surface-2); color: var(--ink-2); white-space: nowrap; }
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .8; }
.badge.nuova { background: var(--info-soft); color: var(--info); }
.badge.in_lavorazione { background: var(--warn-soft); color: var(--warn); }
.badge.appuntamento { background: var(--accent-soft); color: var(--accent); }
.badge.vinta { background: var(--good-soft); color: var(--good); }
.badge.persa { background: var(--surface-2); color: var(--ink-3); }
.badge.late { background: var(--bad-soft); color: var(--bad); }
.badge.plain::before { display: none; }
.code { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12.5px; letter-spacing: .02em; }

/* Pannello dettaglio */
.drawer-bg { position: fixed; inset: 0; background: rgba(0,0,0,.35); z-index: 40; }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; width: min(560px, 100%); background: var(--bg); z-index: 41; overflow-y: auto; box-shadow: -8px 0 32px rgba(0,0,0,.15); display: flex; flex-direction: column; }
.drawer header { position: sticky; top: 0; background: var(--surface); border-bottom: 1px solid var(--line); padding: 14px 16px; display: flex; gap: 10px; align-items: start; z-index: 2; }
.drawer header h2 { margin: 0; font-size: 19px; }
.drawer .body { padding: 16px; display: grid; gap: 14px; }
.panel { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px; }
.panel h3 { margin: 0 0 10px; font-size: 13px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); }
dl.kv { display: grid; grid-template-columns: max-content 1fr; gap: 6px 14px; margin: 0; font-size: 14px; }
dl.kv dt { color: var(--ink-3); }
dl.kv dd { margin: 0; word-break: break-word; }
.outcomes { display: grid; grid-template-columns: repeat(2, 1fr); gap: 6px; }
.outcomes button { text-align: left; border: 1px solid var(--line-strong); background: var(--surface); border-radius: 9px; padding: 9px 10px; cursor: pointer; font-weight: 550; font-size: 13.5px; }
.outcomes button.on { border-color: var(--accent); background: var(--accent-soft); color: var(--accent); box-shadow: inset 0 0 0 1px var(--accent); }
.timeline { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.timeline li { display: grid; grid-template-columns: 10px 1fr; gap: 10px; font-size: 13.5px; }
.timeline li::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--line-strong); margin-top: 6px; }
.timeline li.esito::before { background: var(--accent); }
.timeline li.sms::before { background: var(--info); }
.timeline li.meta::before { background: var(--good); }
.timeline .when { color: var(--ink-3); font-size: 12px; }
.notes { white-space: pre-wrap; font-size: 14px; background: var(--surface-2); border-radius: 8px; padding: 10px; max-height: 220px; overflow: auto; }
.sticky-save { position: sticky; bottom: 0; background: var(--surface); border-top: 1px solid var(--line); padding: 12px 16px; display: flex; gap: 10px; margin-top: auto; }

/* Modale */
.modal { position: fixed; inset: 0; z-index: 50; display: grid; place-items: center; padding: 16px; background: rgba(0,0,0,.4); }
.modal .box { background: var(--surface); border-radius: 14px; width: min(720px, 100%); max-height: 92vh; overflow: auto; box-shadow: var(--shadow); }
.modal .box header { padding: 16px 18px; border-bottom: 1px solid var(--line); display: flex; align-items: center; }
.modal .box header h2 { margin: 0; }
.modal .box .content { padding: 18px; display: grid; gap: 12px; }
.modal .box footer { padding: 12px 18px; border-top: 1px solid var(--line); display: flex; gap: 10px; justify-content: flex-end; position: sticky; bottom: 0; background: var(--surface); }

/* Dashboard */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; margin-bottom: 14px; }
.kpi { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px; }
.kpi .lab { font-size: 12.5px; color: var(--ink-3); font-weight: 550; }
.kpi .val { font-size: 28px; font-weight: 680; letter-spacing: -.02em; font-variant-numeric: tabular-nums; margin-top: 2px; }
.kpi .sub { font-size: 12px; color: var(--ink-3); }
.kpi.alert .val { color: var(--bad); }
.cols { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 900px) { .cols { grid-template-columns: 1fr; } }
.tbl-wrap { overflow-x: auto; }
table.tbl { width: 100%; border-collapse: collapse; font-size: 13.5px; }
table.tbl th { text-align: left; font-size: 12px; color: var(--ink-3); font-weight: 600; padding: 8px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
table.tbl td { padding: 8px 10px; border-bottom: 1px solid var(--line); font-variant-numeric: tabular-nums; }
table.tbl td.n, table.tbl th.n { text-align: right; }
table.tbl tr:last-child td { border-bottom: 0; }
table.tbl tr.click { cursor: pointer; }
table.tbl tr.click:hover td { background: var(--surface-2); }
.meter { display: inline-block; width: 54px; height: 6px; border-radius: 3px; background: var(--surface-2); vertical-align: middle; margin-left: 6px; overflow: hidden; }
.meter i { display: block; height: 100%; background: var(--accent); border-radius: 3px; }
.chart { position: relative; }
.chart svg { width: 100%; height: 180px; display: block; }
.chart .grid line { stroke: var(--line); }
.chart .axis text { fill: var(--ink-3); font-size: 10.5px; }
.chart rect.bar { fill: var(--bar); }
.chart rect.hit { fill: transparent; cursor: default; }
.chart rect.hit:hover + rect.bar, .chart g.b:hover rect.bar { opacity: .75; }
.tip { position: absolute; pointer-events: none; background: var(--ink); color: var(--surface); font-size: 12px; padding: 5px 8px; border-radius: 6px; white-space: nowrap; transform: translate(-50%, -110%); }

/* Admin */
.subnav { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { border: 1px solid var(--line-strong); border-radius: 999px; padding: 4px 10px; font-size: 13px; cursor: pointer; background: var(--surface); user-select: none; }
.chip.on { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); font-weight: 600; }
.smsbox { background: var(--surface-2); border-radius: 10px; padding: 10px 12px; font-size: 14px; }
.smsbox .count { font-size: 12px; color: var(--ink-3); margin-top: 4px; }
.smsbox .count.err { color: var(--bad); font-weight: 600; }
pre.log { background: var(--surface-2); padding: 10px; border-radius: 8px; font-size: 12px; overflow: auto; max-height: 300px; }

/* Login */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.login .box { background: var(--surface); border: 1px solid var(--line); border-radius: 18px; padding: 32px 28px; width: min(400px, 100%); text-align: center; box-shadow: var(--shadow); }
.login img { width: 52px; height: 52px; }
.login h1 { margin: 14px 0 4px; }
.login p { color: var(--ink-3); margin: 0 0 22px; }
.login .gbtn { display: flex; justify-content: center; min-height: 44px; }
.login .err { color: var(--bad); margin-top: 14px; font-size: 14px; }

#toast { position: fixed; left: 50%; bottom: 20px; transform: translateX(-50%); z-index: 60; display: grid; gap: 6px; }
#toast .t { background: var(--ink); color: var(--surface); padding: 10px 16px; border-radius: 10px; font-size: 14px; box-shadow: var(--shadow); }
#toast .t.err { background: var(--bad); color: #fff; }

@media (max-width: 720px) {
  .top-in { flex-wrap: wrap; gap: 8px; }
  .nav { order: 3; width: 100%; margin-left: 0; overflow-x: auto; }
  .who .nm { display: none; }
  main { padding: 12px; }
  .card .acts .wa { display: none; }
  #fReload { display: none; }
}